The supervisor stated that she cannot find any record in their system. Therefore, it is impossible to receive a bill from them! (b) (6) requested to speak with a supervisor. However, the AT&T representative stated that she is not in their system. (b) (6) called AT&T to make them aware of this error. However, (b) (6) has just received a bill in the amount of $49.00. The dish was much larger than any of the other dishes at the complex.ĪT&T returned her deposit for services, that had been ordered. However, because the dish was way too large for the balcony/railing outside her apartment, she cancelled the service BEFORE it was installed and never received any service. Services included in the package were for internet (AT&T) and video services (Directv). Ticket: # 549126 - Recurring billing from AT&T for services that were cancelled Date: 11:22:39 AM Received via: Internet City/State/Zip: Escondido, California 92026 Company Complaining About: AT&T _ĭescription stated that she signed up for a bundled package with Directv. THen Tech Support gets on the phone and tells me there is something wrong with your device, and I have had 4 (four) different devices in one year. ATT has commercials in my area for UVERSE at $19.99 per month and when I call they tell me ITS NOT AVAILABLE in your area. I HAVE NO OTHER OPTION FOR INTERNET AT HOME AND I"M PAYING $50 EVERY MONTH for this. THIS IS SO RIDICULOUS THAT AN AMERICA BUSINESS IS ALLOWED TO OPERATE LIKE THIS. AND EVERY MONTH I HAVE TO GO THRU THIS TO TRY AND GET A REFUND FOR OVERAGE CHARGES FOR USAGE I DO NOT USE/. My Bill has charges for 2,3,4, 5 AM in the morning for downloads - on EVERY MONTH's bill, and I am NOT on my computer / no one else lives in my home or has access to my computer / it is TURNED OFF at night. I am on phone for 30 minutes or longer every month. I call again the number listed on my bill, I stay on hold waiting for SUPERVISOR, which I ask because the regular Cust Svc cannot resolve.
#How to restore att uverse email address password#
WHen I get Cust Service PERSON on the phone, they ask me 10 questions and say We Cannot FInd Your Account.every ATT number I call says "We Cannot find your account you have the wrong department ," When I go online I try to login and it does not accept my password, so I click to have password emailed to me and I never receive anything. It does not offer the option to enter ACCT number. Ticket: # 549007 - AT&T service/ customer service / billing Date: 10:48:12 AM Received via: Internet City/State/Zip: Memphis, Tennessee 38184 Company Complaining About: AT&T _ĭescription I have an AT&T WIFI device - When I try to use the automated phone system it does not recognize the WIFI Phone number, so it will not transfer me to Cust Svc without a valid AT&T phone number. I feel like they are trying to push people into purchasing a higher speed by slowing down the speed we initially had. I ask them why is it that initially we were able to play video games online but now since they are offering higher speeds that I can't even browse the Internet using the same service. On the last couple of calls they have told me I need to increase my internet speed. Each time the services stops working in a few days. Each time they send a service technician and I am assured that the service is fine. I have repeatedly called and requested assistance. The service worked well until the icy weather in February 2015. Ticket: # 548887 - ATT Uverse Date: 10:13:46 AM Received via: Internet City/State/Zip: Fort Worth, Texas 76137 Company Complaining About: AT&T _ĭescription I have been using ATT Uverse since December of 2014.
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